Customer Experience Simplified – I am a

Posted: October 18, 2016 in Uncategorized

Customer Experience Simplified – I am a firm believer that we humans have a penchant for making (something) more complicated than necessary, a.k.a. overcomplicating everything. And we marketers take it to a whole new level.  However, as much as we overcomplicate things, there is no overstating the importance of providing the best customer experience possible each time, every time and across all channels. Here’s some obligatory stats to back this up. According to Gartne… http://htl.li/wCNT505xFTK

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